Behind every powerful platform, there needs to be an equally powerful, extensive and experienced support team

Not all placing platforms are created equal, says James Pring, Sales Director, Ebix Europe

In the London market, risk placing platforms have emerged as invaluable assets for businesses seeking to manage their risks efficiently. A new wave of platforms are entering the competitive landscape, offering an array of features, capabilities, and innovations that promise to revolutionise the way we approach risk placement. However, behind every powerful platform, there needs to be an equally powerful, extensive and experienced support team.

The Heart of Risk Placing Platforms: Support

When you embark on your journey into the realm of risk placement, you want a reliable partner by your side. That partner is none other than the support team behind your chosen risk placing platform. They are the unsung heroes, the linchpin of your success in navigating the complex landscape of electronic risk placement. No amount of bells and whistles on the front-end of a platform will make up for the invaluable knowledge and experience of its support team.

No Excuse for Poor Support

There’s an old saying that goes, “A chain is only as strong as its weakest link.” Similarly, the most advanced risk placing platform can fall short if it lacks the robust support it truly deserves. The truth is, there’s no excuse for poor support service. It’s as important as the platform’s functionality, perhaps even more so. After all, the shiniest new technology is only so much expensive junk if you can’t use it effectively.

Meet PlacingHub: Where Experience Meets Excellence

In the world of risk placing platforms, not all are created equal. PlacingHub, from Ebix Europe, stands out as a beacon of excellence. With a team of experienced support staff, many of whom have been here since the inception of the market’s electronic placement journey, PlacingHub knows the industry inside out.

One of the standout features of PlacingHub is our commitment to answering your support calls within seconds. With average call pickup time of just 4.5 seconds and an average problem resolution time of 3 minutes, the team leads the market in this critical area of service delivery. This is more than just a statistic; it’s a testament to their dedication to your success.

And not only do they know PlacingHub inside out, they speak the insurance industry’s language too. They know their Declaration from their Signed line, so you won’t be teaching them your job before they can begin to understand your problem.

The Importance of Training

Training is the bridge that connects a powerful platform to its users. The revolution in electronic placement platforms is exciting, but its effectiveness hinges on the knowledge and confidence of its users. It’s not enough to offer generic, one-size-fits-all training. Instead, the focus should be on providing interactive sessions that foster true knowledge transfer and expertise.

Our training staff work hand in hand with platform support to offer market-wide best practice in the electronic placement process. Input mistakes and lack of confidence among users can be hurdles to success. To overcome these challenges, good training matters.

Tailored training, using realistic examples relevant to each delegate, ensures that the knowledge gained is not only understood but also retained and built upon. No one wants to sit through long, monotonous e-learning videos. Training should be enjoyable and engaging.

And it doesn’t need to take hours either, as PlacingHub’s highly intuitive and modern user interface, with its familiar terminology and workflow, allows users to learn very quickly and become productive in under an hour.

Feedback and Adaptability

The training and support feedback loop with users is vital for continuous improvement. We recognise the importance of user feedback during training and support sessions, which helps steer their platform upgrades. This feedback-driven approach ensures that the user experience remains seamless.

Moreover, a fully experienced training team that stays up-to-date with training trends is essential. Quite simply, if the platform boasts sophisticated innovations, the trainers and support staff should be the most experienced in the market.

Market-Wide Best Practice

The future of electronic placement hinges on market-wide best practice. It’s not just about having a powerful platform; it’s about empowering users with the knowledge, experience and confidence to implement best practices effectively. Ebix Europe believes in this personal approach and feedback loop, and we are committed to ensuring that the next phase of adoption is a resounding success.

In the ever-evolving world of electronic risk placement, PlacingHub and our dedication to support and training are shining examples of how experience and expertise can make all the difference.

When you need support with your risk placing platform, you deserve nothing less than the best. After all, success in managing risk placement is not just about technology; it’s about the people behind it.

This editorial was published in Insider engage and is shared with the kind permission of the publication.